Skip to main content

​
Why connect Zapier?

Zapier allows you to connect FwdSlash with thousands of applications without writing any code. By automating workflows between FwdSlash and your existing tools, you can streamline repetitive tasks, keep your systems in sync, and respond to customer interactions more efficiently. Whether you’re managing leads, updating your CRM, sending notifications, or triggering AI conversations from external applications, Zapier makes it easy to build automated workflows around your FwdSlash chatbot.

​
Before you begin

Before connecting FwdSlash to Zapier, ensure that:
  • You have access to your FwdSlash workspace.
  • You have a Zapier account.
  • You have permission to generate API keys in your FwdSlash workspace.

​
Generate your API Key

To connect FwdSlash with Zapier, you’ll first need to generate an API key.
  1. Sign in to your FwdSlash workspace.
  2. Navigate to Team Settings.
  3. Select API Keys.
  4. Click Generate API Key.
  5. Copy the generated API key and keep it secure.
Zapier Integration Generate API Key
You’ll use this API key when connecting FwdSlash inside Zapier.

​
Connect FwdSlash to Zapier

  1. Create a new Zap in Zapier.
  2. Search for FwdSlash as your app.
  3. Choose either a Trigger or an Action depending on your workflow.
  4. When prompted, paste the API key generated from your FwdSlash workspace.
  5. Test the connection to verify that your account has been successfully connected.
Zapier Integration Connect API Key
Once connected, you can use FwdSlash in any compatible Zap.

​
Available Trigger

​
Form Submission

The Form Submission trigger starts a Zap whenever a visitor submits a form through your FwdSlash chatbot. Each trigger includes the information captured from the form, allowing you to send customer details to other applications automatically. Common use cases include:
  • Creating leads in your CRM.
  • Adding contacts to your email marketing platform.
  • Sending notifications to your team.
  • Recording submissions in Google Sheets.
  • Creating support or follow-up tasks.
Zapier Integration Trigger

​
Available Action

​
Send a Prompt to Chatbot

The Send a Prompt to Chatbot action allows external applications to send a prompt directly to a FwdSlash chatbot. This enables you to automate conversations based on events happening in other systems. For example, you can trigger AI conversations after a customer completes a purchase, submits a support request, updates a CRM record, or performs any action that can trigger a Zap. Here are a few ways customers use Zapier with FwdSlash:
  • Send every chatbot form submission to your CRM.
  • Notify your team in Slack whenever a new lead is captured.
  • Save chatbot submissions to Google Sheets for reporting.
  • Add new contacts to your email marketing platform.
  • Trigger AI conversations based on events from other business applications.
Zapier Integration Action

​
FAQs

Do I need a developer to use Zapier? No. Zapier provides a no-code interface that allows you to build automations using a simple visual workflow builder. Where can I find my API key? Navigate to Team Settings → API Keys in your FwdSlash workspace and click Generate API Key. Can I regenerate my API key? Yes. If you believe your API key has been compromised or simply want to rotate your credentials, you can generate a new API key from the API Keys section. Any existing Zaps using the previous key will need to be updated with the new one. What happens if my Zap fails? If a Zap encounters an error, Zapier will notify you based on your Zapier account settings. You can review the task history in Zapier to identify and resolve the issue before rerunning the workflow. Can I connect FwdSlash to multiple Zaps? Yes. Once your FwdSlash account is connected, you can use it across multiple Zaps to automate different workflows.