| Theme Setting | Use-Case |
|---|---|
| Avatar | Upload an image to represent your agent across the chat bubble and interface. You can change or remove it at any time. |
| Agent Color | Set the primary color used across the agent UI, including the header and user messages. |
| Message Placeholder | Define the placeholder text shown in the chat input field. |
| Collect User Feedback | Enable thumbs up and thumbs down on responses to capture user feedback. |
| Regenerate Messages | Allow users to generate an alternative response for any agent message. |
| Disclosure Message | Show a disclaimer on the chat widget to indicate that responses are AI-generated. |
| Remove Branding | Remove the default “Powered by FwdSlash” label. This requires the add-on to be enabled. |
| Footer | Add custom footer content such as links or disclaimers. Available only when branding is removed. |
| Align Chat Bubble | Control where the chat widget appears on the screen, such as left, right, or centered. |
| Auto Show Initial Message | Trigger the agent’s first message automatically after a set delay, even if the chat is not opened. |
| Suggested Messages | Add predefined prompts that users can click to start or guide conversations. You can control whether they persist after the first message. |
Product Guide
Theme
The Theme page lets you customize your agent’s visual appearance and interaction elements, including branding, chat UI behavior, and user controls.
Make sure to click Save for your changes to take effect.
With your agent’s experience set up, next up: Leads.